FREQUENTLY ASKED QUESTIONS We trust you agree that mcnichols.com makes it easy to browse, compare, and choose the right Hole Products for your design. Our product and application gallery, case studies, company history, and other informational resources make McNICHOLS the clear choice! To improve your online experience, we have provided the following answers to a few Frequently Asked Questions. Should you need further assistance, McNICHOLS associates are ready and Inspired to Serve® you at 800.237.3820 ext. 8052, email@example.com, or via Live Chat at mcnichols.com. GETTING STARTED Q: Why should I set up an account on mcnichols.com? A: You will enjoy a more customized shopping experience by setting up an account. As a registered user, you can view your inquiry status and order history, create and save to project lists, and manage your account information. You will also be the first to know about new features as we add them to our site in the future. Q: How do I set up an account at mcnichols.com? A: To set up an account, simply click "Log In" on the header menu at the top of each page. If you or your company is already registered as a customer with McNICHOLS, you can get started using the account number and zip code associated with your account. Q: Which internet browsers can I use to access mcnichols.com? A: For optimal use of mcnichols.com, we strongly suggest Google Chrome. Other supported browsers include Internet Explorer version 10 or higher, Firefox, and Safari. Q: How can I edit my login information? A: After logging in, click the welcome salutation (located at the top of the page near the shopping cart icon), and select "Profile" from the dropdown menu or "My Account" page. From there you can update your name, email, password, security questions, phone number, and industry information. SHOPPING Q: If I am interested in more than one product, how many products can I compare at once? A: Great news! You can compare as many as four products at once! The product compare feature highlights similarities and differences in an easy-to-use format to assist you with your Hole Product selection. Q: Can I edit my quote once it has been submitted? A: You cannot directly edit your quote once it has been submitted. However, if you would like to make changes to your quote, a McNICHOLS associate is available to serve you at 800.237.3820 ext. 8052, firstname.lastname@example.org, or via Live Chat at mcnichols.com. For faster service, please provide the Web Reference Number located in your Quote Confirmation email. Q: Which orders are displayed under Order History on the website? A: All orders placed with McNICHOLS will display on the Order History page along with relevant information. Invoices are viewable in PDF format once they become available. Custom (non-stock) orders will not display on our site. However, we are happy to supply you with information related to any orders placed with McNICHOLS. Our Customer Support page highlights different ways we are available to assist you. Q: Will my quote requests appear in my Order History? A: Quote requests will appear once they have been converted to an order. Q: Can I store/save products I am interested in and access them in the future? A: Yes, you may do so using our "Project List" feature. This feature is accessible to logged-in users via the dropdown box under the welcome salutation located at the top of the page near the shopping cart icon. This allows you to create lists containing specific products which you can name and save for later use. ACCOUNT MANAGEMENT AND STORED INFORMATION Q: Can I change my contact email address on the website? A: Yes, and please note that changing a contact email address also changes the User Login ID. To change your email address, please log in and click the welcome salutation (located at the top of the page near the shopping cart icon), then select "Profile" from the dropdown menu or at the top of the "My Account" page. You may enter your new email address on this page. Q: Can I call or email McNICHOLS to request an update to my contact email address? A: Yes, however, if you change the email address associated with your McNICHOLS web account via phone or email, you will still need to manually change the email address associated with your online profile. We are happy to assist you with this process. Q: Will my tax-exempt status carry over to my online account? A: Yes! Customers who have a valid tax-exempt form on file with McNICHOLS will be tax exempt when using their online account. Q: How do I apply for "Credit/On Account Terms" (a line of credit specific to McNICHOLS) at mcnichols.com? A: You can apply for credit by downloading the Credit Application form or a McNICHOLS associate would be happy to help. Our Customer Support page highlights different ways we are available to assist you. USER MANAGEMENT Q: How many administrators can I have on my account? A: Customers may have an unlimited number of administrators on each account. You make that determination and can change administrator information at any time. Q: How many shoppers can I have on my account? A: Customers may have an unlimited number of shoppers on their account. Q: Which online permissions are only available to account administrators? A: An administrator has the ability to: Make account address updates Add or edit shopper profiles and create additional administrators Import users via the supplied template Deactivate a user's account Q: Can I deactivate a user's account on my account? A: An account administrator can deactivate another administrator or a shopper's account, and as a result that user's email address will be deactivated. However, the deactivated user can use a different email address to reregister as a shopper on your account. In this case, the account administrator(s) will be notified via email when a user self-registers. Q: How do I reset my password? A: To reset your password, please follow these steps: Click Log In. Select the "Forgot your password?" link on the McNICHOLS Account Login or Registration page. Enter your email address. Answer your password security question. Click submit to receive an email with a link to change your password. Q: What should I do if I am locked out of my account and I do not recall my password security question? A: A McNICHOLS associate can assist you at 800.237.3820 ext. 8052, email@example.com, or via Live Chat at mcnichols.com. The Support link at the top of each page is also a great place to receive the assistance you need. CUSTOMER SUPPORT Q: What should I do if I need support or have questions related to McNICHOLS Hole Product and Value-Added Services? A: McNICHOLS associates are ready and Inspired to Serve® you at 800.237.3820 ext. 8052, firstname.lastname@example.org, or via Live Chat at mcnichols.com. The Support link at the top of each page is also a great place to get the help you need.